Built for Change

Can anything erase the historic tension between employers and workers, create trust and leave both parties better off? Groundbreaking new research from Accenture is paving the way for a new paradigm in modern business: Companies that help employees truly thrive, personally as well as professionally, are the ones that will win in the market of the future. While some leaders have long been sympathetic to this idea, the business case was harder to prove — until now. Ellyn Shook, Chief Leadership and Human Resources Officer of Accenture, and David Rodriguez, CHRO of Marriott, describe how they collaborated on Accenture’s “Care to Do Better” report, and explain its revolutionary stance: Caring for employees across personal and financial dimensions is not only the best way to unlock people’s true potential, it’s better for business.

This week's guests: 

Cameron Flowers - Founder and CEO, Floreo Labs

Dr. Kelly Monahan - Global Lead Talent Researcher, Principal Director, Accenture Research

Ellyn Shook - Chief Leadership and Human Resources Officer

Dr. David Rodriguez - Global Chief HR Officer, Marriott International

Fran Katsoudas - Chief People, Policy and Purpose Officer, Cisco

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Until 2020, many companies believed they were further along in their digital evolution than they actually were. The pandemic revealed the truth about that technology gap — and also the immense opportunity it presents for organizations willing to change. In this conversation with Dr. Mona Flores, global head of medical A.I. at NVIDIA; Port of Rotterdam president and C.E.O. Allard Castelein and Accenture’s C.T.O. Paul Daugherty, we learn how some enterprises reimagined their systems to leverage technology, say good-bye to ‘the way we’ve always done things’ and meet the needs of the moment. The leaders who master change embody the trends outlined in Accenture’s Technology Vision 2021 report.

This week's guests: 

Dr. Mona Flores, global head of medical A.I. at NVIDIA

Paul Daugherty, C.T.O. at Accenture

Allard Castelein, president and C.E.O. at the Port of Rotterdam

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User-friendly websites, well-designed billboards, chatbots and customer surveys — these standard customer experience touchpoints have grown so common, consumers are mired in a sea of sameness. How can businesses evolve their strategies to truly stand out? Welcome to what Accenture calls the Business of Experience. In this episode, we’ll meet C.E.O.s who have reoriented their entire organizations to focus on what their customers want, rather than trying to get customers to want their products. Making that shift is even more critical now, as businesses grapple with the fallout from the pandemic — and the rapidfire shifts in both technology, data and customer needs. In conversation with hosts Elise Hu and Josh Klein, business leaders learn how and why they must invest in new ways to keep up with evolving demands and identify customers’ unmet needs, big and small. 

This week's guests: 

Carrie SiuButt, C.E.O. of SimpleHealth

Brian Whipple, C.E.O. of Accenture Interactive

Mark Curtis, Head of Innovation and Thought Leadership at Accenture Interactive

Chris Milk, Co-Founder/C.E.O. of Supernatural & Within

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Built for Change, hosted by broadcast journalist Elise Hu and technologist Josh Klein, explores how the global pandemic has not only forced radical changes in business, technology and human behavior, but has created new opportunities for leaders to evolve and ultimately excel in this challenging environment. Through compelling conversations with industry thought leaders, Built for Change dismantles shop-worn assumptions of how to meet customer needs; links a new model of employee well-being to company success; demonstrates how technology and sustainability can be part of a business’s twin transformation — and more. Subscribe to Built for Change, a new podcast by Accenture. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com

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