Join me in conversation with David Ripley, COO at Stonewater as we discuss his career in Housing, along with his customer service philosophy, the future of AI in Housing, and his vision in his role at Stonewater.

From his customer experience focused role at Thirteen, to his Operations remit at Stonewater, we discuss the importance of a customer centric culture, and how Housing Associations can work to get the balance just right.

David is very erudite, and I hope you enjoy this session as much I enjoyed recording with him!