Built To Run

Built To Run

By KnowHowBusinessManagement
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Built To Run episodes

  • Why Most Change Initiatives Fail After Leadership Says Yes

    Leighton Healey, CEO of KnowHow, talks with Philip Jameson of Boston Consulting Group, co-author of How Change Really Works, about why transformations fail less because of strategy and more because people don’t adopt the change.

    They unpack leaders’ tendency to overinvest in the “what” and underinvest in the “how,” including the need for setup, early wins, persistence, and clear execution rituals. Jameson explains “false alignment” on leadership teams, how to test for real agreement on the why/what/how (often using numbers), and the role of a disciplined transformation leader who can call out ambiguity and hold decisions firm.

    Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

    1 hr 12 min
  • How EverLine Turned Founder Know-How Into 125 Locations in 3 Years

    Leighton Healey, CEO of KnowHow, sits down with John Evans, founder of Everline, about turning a fledgling pavement maintenance business into a franchise network approaching 200+ locations across Canada and the U.S.

    They explore Everline’s evolution from handwritten operations manuals tested season by season to a tech stack with searchable how-to, dashboards, benchmarking, and an AI layer, while stressing that judgment and the “sizzle” of lived experience can’t be generated by chatbots.

    John discusses scaling franchise support, keeping human-to-human coaching central, using peer validation and data to drive adoption, partnering with capital for growth, and a Greenland runway project executed by new franchisees under extreme constraints.

    Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

    1 hr 15 min
  • Scott Klososky on Turning Tribal Knowledge Into a Real Asset

    Leighton Healey, CEO of KnowHow, introduces the rebranded show Built To Run and speaks with tech strategist and entrepreneur Scott Klososky (Future Point Of View) about where AI is headed for service businesses and franchising.

    Scott argues companies should create an “AI constitution” to embed values into tools, and distinguishes data (what systems collect) from knowledge (judgment and pattern recognition held in people). They discuss knowledge and synthetic intelligence as assets that could belong on balance sheets, how AI may reshape revenue attribution, and Scott’s “humology” framework for defining the right human-vs-technology mix in any process.

    Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

    1 hr 4 min

About Built To Run

From the publisher's feed

Built to Run is a podcast for leaders building service businesses that don't live or die by their best people. As a company grows, more of how it works ends up living in a few key heads, and one resignation can put the whole thing at risk.