In this insightful episode of Built With Purpose, Chris Fay sits down with entrepreneur, investor, and CEO Coaching International founder Mark Moses for a conversation about leadership, growth, entrepreneurship, coaching, and the transformative impact of AI on business.
Mark shares his journey from growing up in a small mining town in Canada to building and selling multiple companies, including a painting business he launched while still in college and a mortgage company he sold just before the 2008 financial crisis. Along the way, he reveals how watching his father go bankrupt shaped his mindset, fueled his ambition, and taught him the importance of resilience, ownership, and perseverance.
Together, Chris and Mark explore what separates great leaders from average ones, why most companies struggle to scale, and the difficult decisions CEOs must make as their organizations grow. They unpack the critical role of vision, talent, accountability, and continuous learning, while discussing why having the right people in the right seats is often the biggest challenge leaders face.
The conversation also dives deep into the future of AI, examining how business leaders can leverage emerging technology to create competitive advantages, build stronger companies, and become indispensable to their customers. Mark shares lessons from coaching more than 2,000 CEOs across 90 countries and offers practical frameworks leaders can apply immediately.
Chris and Mark discuss:
- How adversity shapes entrepreneurial success
- The five core responsibilities of every CEO
- Why most companies outgrow their leadership teams
- The challenge of making tough people decisions
- Building a culture that supports growth and accountability
- The opportunities and risks AI presents for business leaders
- How to use AI to create a competitive moat
- Becoming indispensable to your customers
One of the most powerful moments of the episode comes as Mark challenges leaders to think beyond their current limitations and ask a simple but profound question: How can you use AI to become indispensable to your customers?
Key Takeaways
- Great leadership starts with clarity of vision
- The right people are essential for sustainable growth
- Fear often prevents leaders from making necessary decisions
- Continuous learning is a competitive advantage
- AI is changing business faster than most organizations can adapt
- Companies that embrace AI strategically will create new opportunities and market leadership
- Success comes from thinking bigger and challenging self-imposed limitations
Connect with Chris & Mark
Chris Fay
LinkedIn: https://www.linkedin.com/in/cjfay/
Mark Moses
Chairman & Founder, CEO Coaching International
LinkedIn: https://www.linkedin.com/in/markmoses/
CEO Coaching International
Website: https://ceocoachinginternational.com/