In Season 2, Episode 5 of "Branching Out", host Bill Dworsky meets with Carolina Ko, a business banking executive at Bank of America, for a conversation on the evolving landscape of business banking and the opportunities it presents within retail and beyond. Carolina shares insights into her role as the business banking market executive for the Charlotte and Triad markets in North Carolina, where she leads a team dedicated to supporting business clients ranging from startups to companies with up to $50 million in revenue. The discussion highlights how her team helps these businesses grow by providing access to capital and tailored financial solutions. Throughout the episode, Bill and Carolina discuss the importance of community engagement, the unique challenges faced by business clients, and the ways in which business banking is expanding its impact beyond traditional branch services.