In this episode, we explore the essentials of business English for professional communication in the workplace.

From mastering email etiquette to using appropriate salutations, introductions, and closing remarks, we guide you through the key elements of crafting polished and effective messages.

We also dive into the nuances of language and tone, helping you understand the difference between casual, blunt, and professional phrasing.

Here's the handout we're referring to in this episode:

https://www.sjsu.edu/writingcenter/docs/handouts/Business%20English.pdf

Whether you're drafting an important email or communicating in workplace chats, this episode provides valuable tips and practical phrases to elevate your business communication skills.

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Here are some of the key differences between casual and professional communication in a business context, and how these differences can be observed in written communication:

● Professional writing is concise and direct while remaining cordial, while casual writing might include slang, overly casual greetings and closings, and ask vague or unclear questions.

● When writing professionally, it is important to use an appropriate greeting, use honorifics and surnames, clearly introduce yourself and your purpose, thank the recipient for their time, and close the message with a standard sign-off. For example, when writing to a potential employer, you should use a salutation such as "Dear Ms. Adbaal", rather than something more casual like "Hey". You should also avoid using casual closings like "thx" or emojis, and instead opt for something more professional like "Best," or "Sincerely".

● When requesting a meeting, you should list your availability first, and ensure the subject line is specific and in title case. For example, instead of using a subject line like "Revisions", you should use "Website Design Concept Revisions".

● You should avoid using all caps for emphasis, leave white space in your message to avoid large blocks of text, and always proofread before sending.

● You should use business appropriate language. For example, instead of saying "get" or "need", you might say "receive" or "require" in a professional setting. Instead of asking someone to "give me feedback", you would ask "I would appreciate your feedback on my project."

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