At a major UK retail organization, we developed so many great dashboards over the years for every conceivable business area. This once sufficed, but it fuelled greater expectation in an ever harsher trading environment. Enter Peak Trade periods and the need for outcome-centered visibility across the order fulfillment process "just got real".Could Splunk Business Flow help us to uncover the actual flow, given the teams who built it are long disbanded? Could we talk "flow" when support teams align to "steps"?  What we found was data that cannot agree what an Order is. Processes which tackle different aspects of an order, sometimes in parallel or batch. Processes which fork and then merge later on. Processes which go into planned deep-freeze for days or weeks before reawakening. Data formats which are hostile. The list goes on.We take you through the thought process, share mistakes and learnings, and outline considerations/techniques to help you win in the arena of real-world data.

Speaker(s)
Paul Adams, Octamis

Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1428.pdf?podcast=1577146247