John and Marc sit down with business coach Tom Dougherty to break down two critical stages of business growth: systems and team. Tom explains how documenting processes, leveraging tools like Loom and Google Docs, and building the right team culture can free business owners from being the bottleneck in their own company. The conversation includes real examples from MakerFlo's growth journey, from trade show checklists to hiring decisions and workplace culture.

Timestamps

00:00:00 Trailer00:00:21 Intro00:02:00 Systems Create Leverage00:03:45 Getting Systems Out of Your Head00:05:30 Loom and QR Codes for SOPs00:08:30 The Camcorder Method00:11:00 Systems for Infrequent Tasks00:13:30 System Ownership and Cross-Training00:15:30 When to Hire00:19:30 Hire Slow, Fire Fast00:22:30 Defining Your Ideal Candidate00:25:00 Valuing Your Time00:29:30 The Attorney Referral Story00:33:00 Building Team Culture00:37:30 Outro

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