Renier Keyser sheds light on the concept of incarnational communication and how it originated in the field of Christian missiology in the 1970s. He explains that this approach involves learning about other cultures and ways of doing things to effectively communicate with people from different backgrounds. Keyser emphasises the importance of a direct line of communication between employees and management and how to open up management’s willingness to listen, hear, and act on bottom-up information. Spotify · Apple · YouTube Podcasts