For 32 minutes you'll hear Roger Overall & Paul O'Mahony prowl around this Thorny Topic: What if your business is vulnerable & you're low on empathy? In Episode 3 of Season 3 , we (Roger & Paul) prowl round an issue which every business owner & service provider better address, immediately… in order to succeed impressively. We discuss how #BusinessJazzPodcast is going to achieve: awareness & love. What if you have a rat in your business? (crisis management) What if the competition's so fierce that no one finishes the race? (service design) How to be the last woman standing (sustainable survival) We go on to discuss gargantuan issues (feared by most)Customers are Vulnerable. You need Empathy to succeed. Unfortunately – you know too much about your business. Insight = Drink a pint of the Soft Stuff (emotional intelligence) Appeal from our sponsors: Please tell one other person about #BusinessJazzPodcast We offer advice: The 4 best bits of advice you'll ever get for us: Find your first (paying) customer - Practise the art of patience - Stop - Feel how vulnerable your customers feel _____________________________ We spoke fondly of : Barcley Marathons (in Frozen Head State Park near Wartburg, Tennessee. founded by Gary "Lazarus Lake" Cantrell) Gary Vaynerchuk The Christian feast of Christmas Zen Buddism Netflix Documentary "The Lean Startup" by Eric Reiss Apple Tim Cook Bill Gates Nash19 (Restaurant & Food Shop in Cork Ireland) EMC (in Ovens, County Cork, Ireland – connected with Dell) Smarter Egg Network (in Cork Ireland) Show & Tell Communications (in Cork Ireland) "From Zero to One" by Peter Thiel http://zerotoonebook.com/ World War I The US Civil War Arrow Pest Control (SME in Cork Ireland) The Trouble with Fridges Wearing Wellingtons while plugging in fridges ________________________ Let's work together – fondly Contact @rogeroverall @omaniblog @bizjazzpodcast