In this episode, we explore what makes good customer service. We've all experienced instances of good and bad service and we discuss ways that businesses can improve. We also discuss nail salons, hairdressers, barbershops, food services and online retailers and ask ourselves whether our customer service experiences shape our loyalty. And, it wouldn’t be an episode about customer service if we didn’t reference the Jamaican food shop now would it?! Enjoy! Ni and Sim.