In today’s economic and regulatory environment, transforming collections capability is high on organisations' strategic imperatives. It can no longer be the poor relation to acquisition or customer servicing.

With consumer and regulatory expectations being more intense than ever, the question of whether to build a custom system in-house or buy an off-the-shelf platform is central to any organisation looking to optimise collections, reduce unit costs, and maintain a strong brand reputation by delivering positive customer outcomes and minimising detriment.

In this episode, we dive into the pros and cons of each approach. By the end, you’ll have a clearer roadmap for deciding which path is best for your organisation’s needs, compliance requirements and long-term goals.