Process Debt

Buy vs Try - How 'Buying Change' Passes the Buck


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In this episode of Process Debt, we discuss how process transformation should adopt the mantra of "Buy vs. Try" and explore why so many organizations opt to "buy change" instead of building it from within. From billion-dollar consulting contracts to executives chasing quick wins, we unpack how outsourcing transformation often becomes a way to pass the buck rather than solve the problem.

We contrast this culture of buying with the power of "triers"—curious, connected employees who dig into the white space between processes, experiment, and leave a lasting impact. Along the way, we share stories of over-engineered solutions vs. $19 fixes, short-term career mindsets vs. long-haul investment, and why true change demands rolling up your sleeves, not just hiring the next McKinsey deck.

If you've ever wondered why "transformation" keeps getting sold instead of solved, this episode is for you.

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Process DebtBy Chris Terrell