James Hill, CEO of Flexys, delves into current trends in the collections industry, emphasising the roles of AI, open banking, and core functionalities. 

He notes that while innovation is eagerly discussed, fear of change and legacy systems often impede progress. Real-time technology adoption is increasing, enhancing customer engagement and operational efficiency. 

He highlights the importance of data accessibility, predictive analytics, and machine learning, though human oversight remains crucial.

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