Hitesha Chandranee, a social media beauty influencer mentioned in a video statement that she was brutally attacked by a Zomato delivery guy during a conflict due to late delivery of the food ordered

This is her Instagram account’s link - https://www.instagram.com/hiteshachandranee/?hl=en

Do check it out to watch the video and check if Zomato has responded well to this issue

Robo and Cat decided to talk on the issue only by seeing the video that went viral and we are yet to know the other side of the story which may take some days to unfold since that delivery guy doesn't have so many followers to voice out his side of the story. We'll try to cover the other side whenever the media covers his side of the story!

In this tea kada benchu episode we have discussed in depth about crisis management, consumer touch points, salesman ethics, brand value, earned media and how a single conflict can bring your value down!

The course which Cat mentioned in this episode is provided by Hubspot! Do check it out in Hubspot's website!