Through the power of stories and divergent thinking, Zscaler Chief AI Officer Claudionor Coelho channels his technical knowhow to win over customers and teams. For him, virtually no idea is too complex or technical for a layperson once simplified through storytelling. In this interview, learn why Coelho hires people with viewpoints different than his to avoid blindspots, where AI and cybersecurity is headed (ready to be superhuman?), and to always remember, “customers pay your bills.”