Don Crawley, Author.

Client insights and service tips: We don’t normally associate humor with a danger zone. In fact, I think lots of humor is key to living a fulfilling life. When my family gets together, we laugh, giggle, chortle, and guffaw like crazy people and we love it! So, are there times when humor is dangerous? Absolutely. […]

Call Center Articles: Humor in the Danger Zone: When Jokes Interfere with Our Job