Contact center managers from around the world, shared their best practices with us, in a brainstorming session at Call Center Campus, and now we want to share them with you! 

Bruce Belfiore and Dee Buell will discuss some of their favorites and discuss why and how they can make a big difference in your contact center.

Taking a deeper dive into contact center operations, special guests Russ Rossi - Corporate Vice President for Customer Experience and Strategic Planning at NYLife AARP and Steve Ellis - Senior Director of Customer Care at Eye Med Vision Care, give us an inside view as to how they are continuing to ensure their contact centers stay ahead of the competition and remain best in class