What does it take to build a successful BPO company? How successful are you with your agents?

Call Center Culture in Costa Rica. Episode 172 Richard Blank. Culture Matters Podcast by Chris Smit.


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The Culture Matters Podcast on International Business & Management Podcast. Build your Cultural Competence, listen to interesting stories, learn about the cultural pitfalls and how to avoid them, and get the Global perspective here at the Culture Matters podcast on International Business.


We help you understand Cultural Diversity better by interviewing real people with real experiences.


Every episode there is an interview with a prominent guest, who will tell his or her story and share international experiences. Helping you develop your cultural competence. Welcome to this culture podcast and management podcast.


“A surgeon cannot operate on one of their family members.“


Show empathy towards the people around you. Think about it: a surgeon cannot operate on one of their family members.

Remember that you’re a guest in the country you’re visiting.

Pay it forward. If you experienced or learned something new, make sure you share it with the circle(s) around you.



https://youtu.be/3Z4G6b52oCA

https://youtube.com/shorts/pDcCVpu41mw

https://youtube.com/shorts/cNaqRMLV34E

https://youtube.com/shorts/XH6mBPlFAzc

https://youtube.com/shorts/p-U5cyS6sTc





Chris Smit, Culture Matters Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center



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What does it take to build a successful BPO company? How successful are you with your agents?By richard blank