Observe.AI is a startup that uses AI, Speech Recognition, and Natural Language Processing to power call center software. They recently announced a $54M Series B funding round led by Menlo Ventures with participation from Next47 Ventures and NGP Capital.

Insights:

- Observe was started in 2017 and now has 105 employees, large customers, and accelerated growth due to COVID-19.

- Overview of how they use conversational ai to improve call centers.

- A look ahead at how they will be allocating the capital from their Series B fundraise and the focus of their Faster, More Accurate and More Human mantra for product development.

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Dave