<p>Matt and Brian sat down with Philip Ballard, the CCO of HotelPlanner.com, during the 2021 Phocuswright Conference. Philip takes us through the history of HotelPlanner.com and its plans to go public in the coming months. He also talks to us extensively about their call center system and how they combine the human element with AI, creating a more efficient experience for the customer.</p>

Matt and Brian sat down with Philip Ballard, the CCO of HotelPlanner.com, during the 2021 Phocuswright Conference. Philip takes us through the history of HotelPlanner.com and its plans to go public in the coming months. He also talks to us extensively about their call center system and how they combine the human element with AI, creating a more efficient experience for the customer.

Call Center Technology with Philip Ballard

Join Matthew Loney and Brian Hamaoui as they explore Guest Xperience in the hospitality Industry and uncover a mixture of technologies and human-driven initiatives that are raising expectations and forever changing the Guest Xperience across the hospitality sector.

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Call Center Technology with Philip Ballard

Call Center Technology with Philip Ballard