When the phone starts ringing in a restaurant, what’s the best way to answer? While some restaurant owners and managers feel that scripting the staff is your best bet, others prefer to let team members with personality put their own creative take on things. Get some FaceTime with George, Leah, and Liz as they answer questions, including:

• Do you let everyone on your team answer the phone?
• Who should be responsible for the phone in a restaurant?
• Should everyone answer the phone the exact same way?
• When a restaurant is busy, is it ok to stop taking to-go orders?
• What team member receives the tips for take-out orders placed over the phone – the person who takes the order, the kitchen who cooks the meal, or the hostess who handles the pick-up process?
• Does a restaurant need to have a training manual that directs staff on how to answer the phone along with answers to typical questions?