In this episode of Peacebuilding with Dr. Pollack, Susan shares a story about a time she was confronted by a rude customer at the library. She felt unsupported by her coworker and manager, and she's not sure what to do if it happens again. Dr. Pollack discusses the importance of having protocols and training in place for dealing with unruly customers, and he encourages Susan to give feedback to her leadership about her experience.

Be a caller on the show! Go to https://pollackpeacebuilding.com/podcast/

#conflictresolution #conflict_management #difficultconversations #workplaceconflict #pollackpeacebuilding

Host: Dr. Jeremy Pollack from Pollack Peacebuilding Systems

More from Dr. Pollack:

• Peaceful Leaders Academy
• Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict
• FREE e-book: The Ultimate 12-Step Guide to Coworker Mediation: Free Ebook - Pollack Peacebuilding Systems

Connect with Dr. Pollack on social media: Facebook | Twitter | YouTube | LinkedIn