AI can perform many tasks far more efficiently than humans - but there is nothing like the human touch. When it comes to AI implementation in a BDC, the right training is what's needed to ensure employees thrive alongside the technology, rather than risk falling behind.

In this episode of Dealer Confidential, host Ilana Shabtay speaks with Michael Renaud, CEO of Alan Ram's Proactive Training Solutions, about why BDC teams shouldn't be so wary of integrating AI. They explore the importance of mindset in adopting AI, the potential for AI to revive old leads, and the necessity for training staff to effectively utilize AI in their workflows.

Here's what one anonymous dealer had to say:

Dear Ilana,

My BDC team is super against bringing AI tools into our processes. I get that they might be worried it'll take away too much of the human-ness that makes our job important or maybe they just feel nervous about learning a new technology. But I honestly just want us to evolve and make sure we are staying ahead of the game. How do I convince my team that AI could be a game changer, without making them feel like their jobs are at risk?

Sincerely,

A Buddy from the BDC

Ilana and Michael dive into:

• Why AI is not a replacement but a complement to human efforts.

• The importance of mindset in adopting AI technology.

• Who benefits and who may struggle when AI is integrated into a BDC.

• Where AI can excel in ways that humans can't, or aren't.

Michael Renaud is a seasoned automotive industry expert, a former dealer-turned-trainer. With extensive experience at both the dealership and training levels, he specializes in leveraging technology, including AI, to optimize business processes and empower BDC teams.