Artificial intelligence is transforming the IT industry, but does that mean IT support is becoming obsolete?
In this episode of Act on Tech, Alex Hutchinson explores where AI excels, where it falls short, and why human experience still plays a critical role in keeping businesses running. From automating repetitive tasks to helping troubleshoot complex issues, AI is becoming an invaluable tool—but it still can't replace sound judgment, real-world experience, or an understanding of how technology supports people and business operations.

Whether you're a small business owner, an IT professional, or simply curious about the future of technology, this episode offers a practical, balanced look at how AI is changing the industry without replacing the people behind it.

Because in the end, AI is a powerful tool—but it's not a substitute for trust, experience, and good IT.

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