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In this episode we interview Kellie Cummings, a seasoned communications consultant with deep experience leading comms through crisis—most notably during the 2008 global financial collapse. She now helps organizations strengthen their internal trust through intentional, meaningful communication practices.

What you'll learn in this episode:

• Why trust erodes silently inside companies—and how to detect it
• The neuroscience of trust and how oxytocin plays a role in teamwork
• How psychological safety depends on closing the gap between voice and choice
• Tactical strategies to encourage awe and kindness in remote environments
• How high-trust teams impact brand, content quality, and customer resonance
• The link between segmentation, empathy, and trust-driven marketing