Let’s face it – companies are under more pressure than ever to do more and provide their customers with a better shopping experience.  

There are only so many ways that this kind of increased level of  service can be provided and hiring more workers, while one solution,  often turns out to be too expensive for most companies. This means that  they have to go looking for a better solution. 

This is when the CIO is  provided with an opportunity use their understanding of the importance  of information technology to step in and determine if there are specific  jobs within the company that perhaps could be performed by robots in order to help the company boost customer satisfaction while lowering labor costs.