Join Bill Seifarth as he explores the crucial, yet often neglected, role of empathy and the broader affective domain in EMS. Bill speaks with Meghan Williams from CUNY and Kenny Navarro, the National Registry Program Manager, about their doctoral work and why these "soft skills" are vital. They discuss data on racial and gender disparities in patient care, such as unequal pain management, and how a negative EMS culture can lead to declining empathy scores and cause new clinicians to leave the field. Discover concrete, actionable solutions for educators to objectively assess and foster a positive, resilient, and empathetic culture right from the beginning, creating a better experience for both patients and providers. Tune in to find out how acknowledging the mental health of providers is the key to improving patient outcomes and the future of the EMS profession.