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Can HR Explain How the Business Makes Money? w/Cole Napper
Cole Napper, the world's first Chief People Intelligence Officer, walks through his People Intelligence Manifesto, why the HR operating model is collapsing into two layers, and how HR leaders can stop losing the language battle in the boardroom.
In this episode:
Why the four branches of HR analytics (people analytics, workforce planning, talent intelligence, behavioral science) are collapsing into a data layer and an intelligence layer
The provocative claim that no human being should ever build another dashboard
The HR speak problem, and why HR teams confuse business leaders without realizing it
Why turnover means different things at the board level than it does inside HR
Revenue per employee, the metric HR used to avoid, and what made it unavoidable
Why benchmarking is the opening overture, not the answer
Reliability vs. validity, and how to operate when your data is reliably wrong
This episode is for HR leaders who want to stop being talked past in the boardroom and start framing people data in business terms.
- Connect with Cole on LinkedIn: https://www.linkedin.com/in/colenapper/
- Visit Cole's Website: https://www.colenapper.com/
- Visit Directionally Correct: https://directionallycorrectnews.substack.com/
Episode Chapters
- 00:02 | Meet Cole Napper, the first Chief People Intelligence Officer
- 01:19 | Giving back to the people analytics community
- 03:55 | The People Intelligence Manifesto, explained
- 04:08 | Why no human should build another dashboard
- 05:39 | The Ulrich HR operating model is collapsing
- 08:47 | Knowledge management is the real AI unlock
- 11:02 | HR speak vs. business speak
- 12:49 | One word, two meanings: turnover in the boardroom
- 14:43 | Getting HR metrics into the QBR cadence
- 16:32 | The CEO question every HR leader should answer
- 18:08 | Revenue per employee, the metric HR used to avoid
- 19:58 | Benchmarking is the opening overture, not the answer
- 23:00 | Edicts vs. plans, and the 280-day reality check
- 26:19 | Reliability, validity, and being directionally correct
🎙️ Pulse by HRBench. Practical people analytics for HR leaders who tie their work to business outcomes.
Subscribe on Spotify, Apple Podcasts, or wherever you listen.
View all episodes
By HRBenchCole Napper, the world's first Chief People Intelligence Officer, walks through his People Intelligence Manifesto, why the HR operating model is collapsing into two layers, and how HR leaders can stop losing the language battle in the boardroom.
In this episode:
Why the four branches of HR analytics (people analytics, workforce planning, talent intelligence, behavioral science) are collapsing into a data layer and an intelligence layer
The provocative claim that no human being should ever build another dashboard
The HR speak problem, and why HR teams confuse business leaders without realizing it
Why turnover means different things at the board level than it does inside HR
Revenue per employee, the metric HR used to avoid, and what made it unavoidable
Why benchmarking is the opening overture, not the answer
Reliability vs. validity, and how to operate when your data is reliably wrong
This episode is for HR leaders who want to stop being talked past in the boardroom and start framing people data in business terms.
- Connect with Cole on LinkedIn: https://www.linkedin.com/in/colenapper/
- Visit Cole's Website: https://www.colenapper.com/
- Visit Directionally Correct: https://directionallycorrectnews.substack.com/
Episode Chapters
- 00:02 | Meet Cole Napper, the first Chief People Intelligence Officer
- 01:19 | Giving back to the people analytics community
- 03:55 | The People Intelligence Manifesto, explained
- 04:08 | Why no human should build another dashboard
- 05:39 | The Ulrich HR operating model is collapsing
- 08:47 | Knowledge management is the real AI unlock
- 11:02 | HR speak vs. business speak
- 12:49 | One word, two meanings: turnover in the boardroom
- 14:43 | Getting HR metrics into the QBR cadence
- 16:32 | The CEO question every HR leader should answer
- 18:08 | Revenue per employee, the metric HR used to avoid
- 19:58 | Benchmarking is the opening overture, not the answer
- 23:00 | Edicts vs. plans, and the 280-day reality check
- 26:19 | Reliability, validity, and being directionally correct
🎙️ Pulse by HRBench. Practical people analytics for HR leaders who tie their work to business outcomes.
Subscribe on Spotify, Apple Podcasts, or wherever you listen.