Best AI papers explained

Can Large Language Models Extract Customer Needs as well as Professional Analysts?


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  • The paper investigates LLMs for extracting customer needs from reviews. 
  • Evaluations conducted with a professional marketing consulting firm. 
  • SFT LLMs imitate paraphrasing customer feedback into customer needs. 
  • LLMs trained using self-supervised and reinforcement learning methods. 
  • Marketing science community exploring LLM applications for research. 

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Best AI papers explainedBy Enoch H. Kang