In this episode, Jaspreet Bindra (Founder - Tech Whisperer Ltd) takes listeners on an eye-opening journey; beginning with his nuanced perspective that while we've had decades of AI, we've only begun to notice it 18-20 months ago. He also explores generative AI's potential in white collar work; specifically contact centers and IT services. Jaspreet expertly clarifies the challenges posed by language diversity in  generative AI, the true environmental impact of AI technologies, and advocates for cautious optimism while addressing the need for regulation and ethics in AI. 

Jaspreet's corporate career includes roles as Group Chief Digital Officer at Mahindra Group, Regional Director at Microsoft India, and General Manager in the Tata Group. He was also part of the founding team at Baazee.com, which became eBay India. Currently, he is a Senior Advisor for ThoughtWorks India, PWC, and Mahindra Holidays, and sits on the advisory board for Findability Services. Recognized as the inaugural 'Digitalist of the Year' by Mint and SAP, Jaspreet is also a faculty member at Harvard Business School. He holds an MBA, a degree in Chemical Engineering, and a Master's in AI, Ethics, and Society from the University of Cambridge, and is an accredited coach (PCC ICF).

00:00 Introduction

03:44 The Revolution of Generative AI in the last 18-20 Months 

12:51 The Potential of Generative AI in White-Collar Work 

17: 22 Upskilling and Creating an Enabling AI Culture 

19:02 The Important of AI Acumen 

21:33 Challenges of Language Diversity in AI 

24:32 The Environmental Impact of AI

28:56 The Need for Regulation and Ethics in AI