Sophie and I are always told that we are too nice.

It is for this reason that we are going to have a look at how being too nice as a business owner has gotten us into situations that could have been avoided if we had been sterner with our clients.

Here are the highlights:

(6:54) Being more professional in business.

(11:35) The importance of being kind.

(14:11) Saying no.

(16:17) How to deal with client chaos.

(24:54) The dilemma of being a Mum and a business owner.

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