When being proactive is to much for someone

 

Real estate has always been more than just transactions to me—it’s about relationships, trust, and the commitment to helping people move forward in their lives. That’s why, when Mrs. B called me in October 2024, distraught and overwhelmed, sharing that her buyer had backed out due to issues with the HOA, I felt her pain deeply. "I’m about to cry," she wrote, a sentiment that hit me hard. I knew this wasn’t just about selling a property; it was about finding solutions and relieving the immense stress she was under.

 

From that moment, I sprang into action. I assured her that we’d explore every possible avenue to get her condo sold. Within hours, I was researching the market, reaching out to trusted loan officers I’d worked with for over 15 years, and gathering every bit of information that could help. I visited the condo, walking through every room, taking photos, and assessing what needed to be done to attract buyers. My intention was clear: to get this property sold quickly and for the best possible price.

 

The Plan: Prepared for Success

Understanding the nuances of the market and her unique challenges, I outlined a step-by-step plan. I suggested minor repairs, paint touch-ups, and a deep cleaning—not to create more stress, but because I knew these small efforts could significantly increase the home’s appeal and value. I even connected her with affordable contractors who could handle the work at a fraction of the cost.

 

I kept the communication flowing, checking in regularly to keep her updated and offering reassurance. “Let’s get some information,” I told her early on. “We’ll figure this out together.”

 

The Turning Point: Miscommunication and Misinterpretation

Despite my best efforts, something shifted. Mrs. B began to perceive my frequent follow-ups and detailed plans as pushy. She referenced a past cash sale that had gone smoothly and seemed to compare that experience to the current market, where financing complications were more common. She expressed frustration, feeling overwhelmed by the photos I’d shared of the property and the suggestions I’d made for its preparation.

 

I was shocked. Every action I had taken was rooted in my desire to help her achieve the best outcome. To hear that my dedication was being interpreted as pressure was a blow—not just to my professional pride, but to the values I’ve built my career upon.

 

A Final Attempt to Clarify

I took a deep breath and wrote back to her, expressing my disappointment and trying to clarify my intentions. “I’m deeply disappointed to hear your perception of my efforts,” I wrote. “My priority has always been to provide top-tier service. I acted with urgency, dedication, and professionalism to ensure your condo would achieve the best possible outcome.”

 

I explained that my suggestions and photos were meant to empower her with knowledge, not to overwhelm her. I reminded her that the market had changed since her last experience and that I was focused on securing the highest net for her, even amidst the challenges. While I respected her decision to move forward with another agent, I wanted her to know how deeply I cared about getting this right for her.

 

Lessons Learned: The Complexity of Real Estate

This experience was a reminder of the complexities of real estate—how even the best intentions can sometimes be misunderstood. For me, it reinforced the importance of clear communication and empathy. Every client is unique, and while some appreciate a proactive approach, others may interpret it differently.

 

Despite the outcome, I remain proud of the work I did for Mrs. B. My efforts weren’t about self-interest; they were about helping a client navigate a difficult situation. I hope she finds success with her sale and peace of mind in her new chapter. For me, this is another chapter in a long career dedicated to doing what’s best for my clients—always with integrity, care, and professionalism.