Should you have a cancellation policy for a monthly cleaning customer? Is a monthly customer just a one-off clean? Having rules or choices upfront will help you manage monthly clients.

Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown (https://g.page/r/CbMI6YFuLU2GEBI/review)

Today's #BehindtheCleans is produced by Savvy Cleaner Training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your production team is Angela Brown, PJ Barnes, & Parker Shelton.

*** CANCELLATION POLICY FOR A MONTHLY CLEANING CUSTOMER *** 0:00 - Meet Angela Brown, the House Cleaning Guru 0:24 - Should I have a cancellation policy for monthly customers? 0:59 - What is a one-off client? 1:22 - Why would a monthly customer cancel? 2:01 - What can I say to someone that only wants to be monthly? 2:43 - If two or three months go by, can I change my pricing? 3:06 - What to say if a customer misses a month? 3:27 - Selling a year in advance may help keep customers on schedule 4:50 - Can I put one-offs on a waitlist? 5:42 - What to say if the client's cleaning needs are now different?

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*** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O  https://savvycleaner.com/reviews/kristin-o HOST: Angela Brown  https://g.page/r/CbMI6YFuLU2GEBI/review PRODUCER: Savvy Cleaner https://savvycleaner.com