Topics discussed in this episode:

• There are two defining terms to describe how MSPs can handle crises brought by the pandemic: survival and change. 06:43
• We are seeing years of transformation such as cloud migration, distributed work, happen in a matter of months. 07:25
• There's nothing like it when both the opportunity to do something right and make some money show up in the same place. 09:35
• Working with data is crucial because being realistic about a given situation is better than blinded by optimism. 10:11
• The way MSPs are making money has changed and will continue to do so in the following years. MSPs need to constantly reinvent themselves. 11:40
• The assembler-builder analogy puts the prospect of AI in the MSP industry in perspective. 15:50
• With the right kind of implementation, AI can bring value. It's sure to change a lot of lives. 19:27

Resources mentioned in this episode:

• Virtualization: Defined, A Primer for the SMB Consultant by Dave Sobel

Credits:

The team that made this episode possible:

• Praveen Ramesh, who leads product marketing and growth
• Monica Maria, who leads the content marketing and editorial efforts
• Karthikeyan Ganesh, who designs everything you see on our website
• Kanagaraj Subramaniam, who built everything on this podcast page