In this episode, Eric Kinariwala, founder and CEO of Capsule, shares how his company is disrupting the traditional pharmacy model through innovative technology, AI, and customer-centric strategies. Discover how Capsule is reducing friction in healthcare, improving medication adherence, and reshaping the future of pharmacy.Main insights include:The genesis of Capsule from frustration with outdated pharmacy systems and how personal experience drove its missionThe evolution of pharmacy technology over the last decade and the shift towards a digital-first modelHow Capsule’s business model leverages modern technology to eliminate common pharmacy pain points like stockouts, long wait times, and billing complexityThe role of AI in automating workflows, personalizing patient experiences, and expanding access to careThe importance of trust, consistency, and stakeholder collaboration in building a successful healthcare platformFuture trends in pharmacy: policy changes, AI adoption, and the potential for automation in last-mile logistics like drone deliveryCapsuleWebsite: https://www.capsule.com/Eric KinariwalaEric's Linkedin: https://www.linkedin.com/in/ekinariwala/Care ShiftWebsite: https://careshift.vc/Care Shift LinkedIn: https://www.linkedin.com/company/care-shift/?viewAsMember=trueSathvik BilakantiSathvik's LinkedIn: www.linkedin.com/in/sathvik-bilakanti-8b5344169