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🎙 Stick With It – Inside the IOC: Real-Time Decisions, Real-World Pressure
Welcome back to Stick With It. In this episode, we're going behind the scenes of Qantas operations with Captain Ben Holland, A330 pilot and Manager IOC, and Chris Mulholland, Manager IOC Operations, who brings over 47 years of experience to the table.
We dive deep into the Integrated Operations Centre (IOC) the nerve centre of airline operations. What actually happens when a pilot makes a call mid-flight? How does the IOC respond during emergencies or security incidents? And what tools and processes help keep flights running safely and smoothly across the globe?
From daily operations to real-world incidents including emergency calls, international airspace challenges, and crisis communications. Ben and Chris walk us through how decisions are made under pressure and why the IOC is critical for pilots and the broader airline network.
You’ll hear first-hand:
- What the IOC actually is and why it matters
- The inner workings of IOC departments and reporting structures
- Real incidents handled by the team from Baku to the Maldives
- How the IOC reacts to PAN calls and emergencies
- What pilots should know about the support available behind the scenes
This one’s a must-listen for anyone curious about what happens beyond the flight deck.
TIMESTAMPS:
00:00 - Intro
00:47 - What is the IOC?
03:05 - IOC Operations Overview
05:14 - Chris's Aviation Career
05:43 - IOC Team Structure
08:16 - Communication and Information Flow
08:58 - Crisis Management and Escalation
13:52 - Middle East Airspace Situation
18:50 - Team Concept and Similarities to Flight Operations
21:47 - Medical Emergencies and Unusual Situations
22:39 - Baku Diversions
25:05 - Evidence-Based Training (EBT) Comparison
26:10 - Normal vs Abnormal Days
28:19 - On-Time Performance (OTP)
32:15 - QF520 Engine Failure Incident
37:44 - Pilot Perspective on IOC Operations
39:15 - Decision-Making Processes
41:01 - Communication Improvements
43:57 - Memorable Incidents
44:45 - How Pilots Can Help IOC
45:37 - Closing Remarks
Fly safe and stick with it.
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By AIPASend us a text
🎙 Stick With It – Inside the IOC: Real-Time Decisions, Real-World Pressure
Welcome back to Stick With It. In this episode, we're going behind the scenes of Qantas operations with Captain Ben Holland, A330 pilot and Manager IOC, and Chris Mulholland, Manager IOC Operations, who brings over 47 years of experience to the table.
We dive deep into the Integrated Operations Centre (IOC) the nerve centre of airline operations. What actually happens when a pilot makes a call mid-flight? How does the IOC respond during emergencies or security incidents? And what tools and processes help keep flights running safely and smoothly across the globe?
From daily operations to real-world incidents including emergency calls, international airspace challenges, and crisis communications. Ben and Chris walk us through how decisions are made under pressure and why the IOC is critical for pilots and the broader airline network.
You’ll hear first-hand:
- What the IOC actually is and why it matters
- The inner workings of IOC departments and reporting structures
- Real incidents handled by the team from Baku to the Maldives
- How the IOC reacts to PAN calls and emergencies
- What pilots should know about the support available behind the scenes
This one’s a must-listen for anyone curious about what happens beyond the flight deck.
TIMESTAMPS:
00:00 - Intro
00:47 - What is the IOC?
03:05 - IOC Operations Overview
05:14 - Chris's Aviation Career
05:43 - IOC Team Structure
08:16 - Communication and Information Flow
08:58 - Crisis Management and Escalation
13:52 - Middle East Airspace Situation
18:50 - Team Concept and Similarities to Flight Operations
21:47 - Medical Emergencies and Unusual Situations
22:39 - Baku Diversions
25:05 - Evidence-Based Training (EBT) Comparison
26:10 - Normal vs Abnormal Days
28:19 - On-Time Performance (OTP)
32:15 - QF520 Engine Failure Incident
37:44 - Pilot Perspective on IOC Operations
39:15 - Decision-Making Processes
41:01 - Communication Improvements
43:57 - Memorable Incidents
44:45 - How Pilots Can Help IOC
45:37 - Closing Remarks
Fly safe and stick with it.