In this episode, Alicia touches on a subject that we have covered in mentoring and coaching sessions for some time. The art and science behind having tough conversations or Crucial Conversations as authored by Patterson, Grenny, McMillan & Switzler. She covers what makes the conversation crucial, different response types, and how you can best handle in day to day life personally & professionally. This is truly a life hack not just a career hack. No Fluff, All Action!