Captive Conversations, The Hospitality Podcast

Carey Benn - Data-Driven Dining: Unlocking the Secrets of Customer Engagement


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Carey Benn - Data-Driven Dining: Unlocking the Secrets of Customer Engagement

Join us as we welcome Carey, the founder of Guestwise, who shares a treasure trove of insights at the crossroads of hospitality and technology. Carey dives into the strategic role of technology in reducing restaurant failure rates, making this episode a flavourful blend of tradition and innovation.

We explore Careyโ€™s time at Flypay, where pioneering work in pay-at-table technology set new standards in digital payment solutions for hospitality. Careyโ€™s story is a testament to the power of innovative thinking and adaptability in transforming challenges into opportunities.

The conversation ventures into the exciting realm of personalised marketing within the hospitality ecosystem. By integrating e-commerce strategies, we examine how online and physical retail can enrich customer journeys and engagement. Carey sheds light on leveraging AI, machine learning, and integration platforms to revolutionise customer experiencesโ€”from upselling strategies to the future of virtual assistants and CRM systems.

Whether it's enhancing server interactions or optimising customer conversion paths, Careyโ€™s insights reveal the transformative impact of technology on the hospitality landscape.

Highlights

  • (08:08) Entrepreneurial Journey and Tech Innovation
  • (12:29) Evolution of Integration Platforms
  • (28:03) Marketing Through the Customer Journey
  • (39:11) Leveraging Technology for Upselling Strategy
  • (45:33) Optimising Customer Journeys for Conversion
  • (58:45) Enhancing Server Experience With Technology
  • Tune In

    Links below ๐Ÿ‘‡

    • ๐Ÿ‘‰ Spotify ๐ŸŽ™
    • ๐Ÿ‘‰ YouTube ๐Ÿ“น
    • Careyโ€™s Answers

      • ๐ŸŒŸ Best Hospitality Experience: Toby Carvery
      • ๐ŸŒŸ Best Hospitality Tech: Vita Mojo, Eagle Eye
      • ๐ŸŒŸ Best Restaurant: The Ned
      • ๐ŸŒŸ Best Burger: Honest Burgers
      • ๐ŸŒŸ Best Hotel: Hotel in Punta del Este
      • ๐Ÿ”— Links to Check Out From the Show Notes:

        • ๐Ÿ“ฃ Guestwise
        • ๐Ÿ“ฃ Vita Mojo
        • ๐Ÿ“ฃ Eagle Eye
        • #Hospitality, #Technology, #BritishCuisine, #VirtualMaitreD, #RestaurantIndustry, #FamilyFriendlyDining, #TobyCarvery, #TechnologyInnovation, #DigitalSolutions, #PayAtTableTechnology, #PersonalisedMarketing, #Ecommerce, #CustomerJourney, #AI, #MachineLearning, #IntegrationPlatforms, #CRMSystems, #UpsellingStrategy, #ConversionOptimisation, #VirtualAssistants, #DataAnalytics, #FoodBloggers

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          Captive Conversations, The Hospitality PodcastBy CaptiveWiFI.com