Ron Paulus, MD, MBA, is the former CEO of Mission Health in Asheville, North Carolina, and a founder of the National Taskforce for Humanity in Healthcare.

In this episode of the Caring Greatly podcast, Dr. Paulus describes how he and his team expanded from a focus on safety to one that put team member well-being at the center of the system’s strategy.

Mission Health implemented a multi-pronged, system-level program to reduce hassles and amplify joys in daily work.

The results: The health system boosted employee engagement, reduced inpatient mortality, improved ambulatory revenue, and was named one of the top 15 health systems in six of the last seven years.