In this episode, Edward Roske speaks with Christine Duque about the rapid adoption of AI in business, the importance of storytelling in customer experience, and the unique challenges faced by mid-market companies. They discuss how data and AI can transform customer interactions, the ethical considerations of AI, and the need for upskilling in the workforce. Christine emphasizes the importance of human connection in business and the potential for AI to enhance rather than replace human roles.

Takeaways

• AI adoption is predicted to reach 90% in four to five years.
• Storytelling is crucial in marketing and customer experience.
• Mid-market companies often lack the resources to implement advanced technologies.
• Data-driven experiences are essential for modern customer interactions.
• AI can help businesses provide personalized experiences to customers.
• The human element in business is vital for success.
• Ethical considerations around AI must be addressed by leaders.
• Upskilling and reskilling are necessary for workforce adaptation to AI.
• AI can free up time for employees to focus on higher-value tasks.
• The future of work may involve a blend of AI and human collaboration.

Sound Bites

• "AI adoption is faster than anything else."
• "It's all about stories in marketing."
• "AI is going to give us back time."

Chapters

00:00
The Future of AI Adoption and Education

04:57
Transitioning from Corporate to Consultancy

08:07
Democratizing Technology for Mid-Market Companies

11:57
Data-Driven and AI-Enabled Experiences

17:15
Navigating Digital Transformation Challenges

20:27
Understanding the CFO's Perspective

24:25
Unlocking AI Capabilities

28:33
ROI Conversations with CFOs

30:54
Transforming Roles with AI

32:39
The Ethical Implications of AI Adoption

35:20
AI's Impact on Humanity and Creativity

36:11
Upskilling for the AI Era

37:42
Preparing the Workforce for AI

38:08
The Future of AI Adoption

39:35
Technology and Population Decline

40:31
The Evolution of AI in Creative Writing

41:55
Transforming Customer Experience with AI

43:18
AI and the Value of Time

44:39
Work-Life Balance vs. Work-Life Blend

46:50
The Future of AI in Everyday Life

This episode of Asking Good Questions is brought to you by Caprus.Ai.

Check how we empower the office of the CFO to harness the transformative potential of artificial intelligence (AI) and revolutionize their operations.