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Today on the show, we speak with Carol Massa. Carol is a phenomenal service designer, based in the U.S.A.

In this episode, we speak about the nuances between strategic design and service design and we really get into detail about the two. We find out how Carol sees what some of the organisations have successfully done to introduce service design into their organisation.

Carol is an incredible educator, she works with the service design network and runs a great course called Strategic Design in Organisations.

We talk about the key learnings from that course in particular.

I had a lot of fun speaking with Carol and I know you’ll enjoy this one too.

• https://www.linkedin.com/in/carol-massa/

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