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Having worked in 9 different industries and across Canada, Bob Sartor, CEO of the Calgary Airport Authority, joins us on this episode of the podcast to discuss all things airport. Who’s Bob’s customer? Why does it even matter? Why passengers are guests and why that matters. Bob candidly discusses the challenges of managing through the pandemic and the virtues of never reading a book twice. Once describing the airport as “a giant shopping mall that airplanes park at” Bob reveals that, unlike many who work at YYC, he has no great passion for aviation, but rather a passion for building great companies who aspire to be leaders in their field. Tune in for this fascinating discussion with one of Calgary’s truly great leaders.

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