In this episode of Prescription for Admission, I’m joined by the incredible Gena O’Hara, an experienced case manager, to discuss one of the most important—and often overlooked—roles in the healthcare system.

We dive into what case management really looks like from the inside: from coordinating care and supporting families, to handling insurance challenges, discharge planning, and helping patients transition from hospital to home or rehab.

So many patients and families don’t realize they can (and should) ask for a case manager or that there’s a whole team working behind the scenes to ensure they have the resources and support they need. Gina and I break down the most common misunderstandings about hospital admissions, explain the difference between rehabilitation and nursing care, and share the tough realities of dealing with prior authorizations.

I also share some patient tips you can use right away—especially if you're navigating a loved one’s hospital stay. And if you've ever felt overwhelmed by insurance paperwork, uncertain about your next steps post-discharge, or just want to feel more confident navigating your own or your family’s healthcare experience, this one’s for you.

In this conversation, we cover:

• What case managers really do—and why they matter so much

• How multidisciplinary care improves patient outcomes

• The role of communication in successful discharge planning

• How to navigate insurance coverage and advocate for your care

• Why it’s okay to ask for help—and how elder care lawyers can support long-term planning

  
  

This episode is packed with insights that can make a real difference for patients, caregivers, and anyone who wants to better understand the healthcare system from the inside.

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