In this episode, we explore how a prominent private sector bank collaborated with Datamatics to automate its customer swipe-in process using TruBot, leading to significant operational improvements. The bank faced challenges with thousands of daily customer visits across multiple branches, resulting in numerous swipe-in and swipe-out requests from various channels, including branch visits, call centers, and online banking. To address these issues, Datamatics implemented its AI-enabled Robotic Process Automation (RPA) solution, TruBot. A web interface was designed to collect incoming requests, linking them to a unified desktop system accessible by the bank's representatives. TruBot captured and processed customer requests, reducing processing time from 12 hours to just 3-4 minutes, achieving real-time updates, ensuring 100% accuracy by eliminating manual intervention, and reducing resource costs by 80%, with only one employee needed to handle exceptions. Discover the strategies and technologies that facilitated this digital transformation, enhancing the bank's operational efficiency and customer satisfaction.

https://www.datamatics.com/resources/case-studies/a-large-private-sector-bank-automates-customer-swipe-in-process-with-trubot-leading-to-80-cost-savings