In this episode, we explore how one of India's Big Four banks transformed its international remittance processing by implementing Datamatics' Robotic Process Automation (RPA) solution, TruBot, and Artificial Intelligence tool, TruAI. Facing a massive influx of international remittance requests requiring fulfillment within a 48-hour window, the bank struggled with timely email responses, risking customer goodwill and loyalty. By deploying TruBot and TruAI, the bank automated tasks such as reading, interpreting, and responding to incoming email queries, validating documents, retrieving details from the core banking system, integrating with the wire transfer mechanism, and updating customers on real-time remittance statuses. This automation led to a 99.86% improvement in efficiency and the automation of 2 million international remittances, enabling real-time wire transfers and significantly enhancing customer satisfaction.

Tune in to discover how intelligent automation can revolutionize banking operations, ensuring swift and accurate processing of international remittances.

Read the entire case study here: https://www.datamatics.com/resources/case-studies/a-leading-bank-automates-their-international-remittance-processing-using-rpa

To know more about our RPA related services, visit us at: https://www.datamatics.com/intelligent-automation/rpa-trubot

To know more about our TruAI related services, visit us at: https://www.datamatics.com/intelligent-automation/truai-artificial-intelligence-cognitive-sciences