In this episode, we explore how Datamatics partnered with a leading Middle Eastern bank to revolutionize its ATM dispute management process using Robotic Process Automation (RPA). The bank faced challenges with manual handling of ATM disputes, leading to inefficiencies and extended resolution times. By implementing Datamatics' RPA tool, TruBot, the bank automated the entire dispute resolution process. TruBot seamlessly integrated with multiple systems, retrieving data from various banks, analyzing both current and historical transaction data, and performing reconciliations.

This automation enabled the bank to verify the authenticity of disputes efficiently and process genuine claims promptly. As a result, the bank achieved a 95% reduction in turnaround time, decreasing dispute resolution from 48 hours to just 2 hours, significantly enhancing customer satisfaction and operational efficiency.

To read or download the entire Case Study, : https://www.datamatics.com/resources/case-studies/automation-of-atm-dispute-for-a-leading-middle-east-bank-with-rpa

To know more about our RPA offering, click here: https://www.datamatics.com/intelligent-automation/rpa-trubot