Do you want to monitor call-center employee performance in Splunk? We all know Splunk does a great job with web logs and IoT devices, but could it be used to provide a meaningful Scorecard for 3000+ employees and their management? We think it can, and we would like to share our successful implementation of a Splunk Employee Metrics Dashboard. Some of the concepts include: data preparation, summary indexes, tokens, custom CSS and JavaScript, drilldowns to the details, security, and more!

Speaker(s)
Jeremy Lemley, Lead Operations Analyst, CenturyLink
Russ White, Operations Analyst II, CenturyLink

Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1959.pdf?podcast=1577146196

Product: Splunk Enterprise

Track: Business Analytics

Level: Advanced