In this episode, we explore how a leading North American professional services firm collaborated with Datamatics to enhance customer satisfaction by 50% through the implementation of a multi-tenant, Azure-based microservices architecture. The client aimed to upgrade its cloud-based Customer Relationship Management (CRM) system for its global salesforce, seeking to improve user experience and operational efficiency without disrupting ongoing activities.

Datamatics addressed these challenges by proposing a multi-tenant application with a dedicated database per tenant to meet the client's multi-tenancy requirements. They architected, designed, and developed cloud-based microservices hosted on the Azure platform as containerized services. To ensure seamless integration and continuous improvement, Datamatics implemented continuous integration and deployment (CI/CD) of the entire application on Azure. This strategic initiative resulted in a 30% increase in the speed of onboarding new customers with automated scaling and a 50% increase in customer satisfaction rates. Discover the methodologies and technologies that facilitated this transformation, leading to enhanced operational efficiency and customer engagement in the professional services sector.

https://www.datamatics.com/resources/case-studies/a-leading-professional-services-giant-increases-customer-satisfaction-by-50-with-multi-tenant-azure-based-microservices-architecture