In this episode, we explore how a municipal council partnered with Datamatics to enhance emergency response times during a nationwide lockdown by implementing a cloud telephony-based Emergency Response Center. This initiative streamlined emergency call handling, improved process audits, and provided actionable insights through advanced analytics. Discover the strategies and technologies that led to more efficient emergency services and better citizen support during critical times

https://www.datamatics.com/resources/case-studies/a-municipal-council-of-a-city-improves-emergency-response-time-with-process-audits-insights-analytics-during-nationwide-lockdown